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Returns & Refunds

Returned items must comply with our returns policy:
– Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
– Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
– When trying on footwear, please take care not to mark the soles or damage the shoe box.
– Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable.
– Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.
– Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.
Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

Free Returns Pick Up We are pleased to offer a free returns collection service to all customers for any purchases that meet our Returns Policy.
Your returned item must arrive at the Shopiqa partner boutique or brand it was ordered from no later than 14 days after your delivery date. We recommend that you book your return pick-up within 7 days of your delivery date to ensure that it arrives at the relevant Shopiqa partner’s location within 14 days.
To book a free returns pick-up: Go to ‘Contacts’ page and and contact us.
What happens next? Prepare your package with the documents enclosed in your order.
Place the item(s) with all the original packaging inside the Shopiqa box and leave it open for the courier to check the contents.
Attach the Return Label (shipping waybill) and a signed Return Note to the outside of your Shopiqa box and hand the courier the spare copies of both documents.
We will refund you the full price for any returned item that meets our Returns Policy and the original delivery fee; however, you will be responsible for the cost and arrangement of returning the item(s) to the Shopiqa.
Please view our Terms & Conditions for further information on cancelling an order under the CCRs or contact our Customer Service Advisors for assistance.

Once your return has been received and accepted by our partner, your refund will be completed via the original payment method, excluding the delivery costs. We’ll keep you updated every step of the way. You can follow the return of your package with our carrier using the tracking number on your Returns Label, or you can check the status in My Account under ‘Orders’.

It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Service as soon as possible. We will arrange a return and process a full refund for the defective item.

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